Office phone system
I need a cloud PBX for a small office: an IVR or AI agent to answer, then a queue, and staff calling from mobiles with the office number as caller ID.
Widely can be the office phone system. Staff install the app on their mobiles; desk phones are optional. A shared office number rings the team, and outbound calls can present that office number as caller ID instead of a personal mobile.
Business unlocks organisation features: phone menus (IVR), call queues, and shared numbers. Five people is a normal team size — invite users on the account, give them the app, and route the office number into a menu or a queue.
A phone menu greets callers (“press 1 for sales”) and can send them to a queue. On Pro and Business the assistant can answer calls. Use the menu or the assistant as the greeting, then route into a queue — two tools you combine, not a single button labelled “AI then queue”.
People also look for this as: PBX, cloud PBX, IVR, phone menu, call queue, AI receptionist, AI agent answers calls, office caller ID, mobile extension, shared office number, five person office phone, RingCentral alternative.
This job uses the Business platform plan or higher. Numbers, calls, messages, and data stay pay as you go.
In the Widely app
- Phone menus — Home tab → Calls and messages → Incoming → Phone menus
- Call queues — Home tab → Calls and messages → Incoming → Call queues
- Caller ID — search "Caller ID" on Home
- Users — Home tab → Account → Users
- Account phone numbers — Home tab → Calls and messages → This account → Account phone numbers
- Your plan — Home tab → Account → Your plan
Other Widely jobs
Numbers, calls, messages, data, and extra channel capacity stay pay as you go on every plan. A platform tier does not include a DID, minutes, messages, data, or wallet credit.
Free, Pro, and Business · Live data rates · Developer documentation