{"auth":{"api_base":"https://api.swiftcom.cc/api","api_key":"Authorization: Bearer pk_live_<hex> (or pk_test_). Create keys via CRUD ApiKey; the full key is shown once. Hashed at rest (key_hash is never returned).","crud":"Generic entity routes: GET/POST /api/<entity>/ and GET/PUT/DELETE /api/<entity>/<id>. Entity name is lowercased (SipTrunk \u2192 /api/siptrunk/). Nested members use ?include= or model_api_includes defaults. Writes that charge money need confirm + quoted_charge (never a single tap).","jwt":"Authorization: Bearer <access_jwt>. Issued at login. JWT identity is User.id \u2014 never use it as consumer_user_id.","scope":"Every consumer-scoped request must pass consumer_user_id or consumer_id as a query param (and in JSON bodies that mutate). The server does not infer CU from the JWT.","upgrade_required":"409 {\"error\":\"platform_upgrade_required\", ...} when a Free account hits a Pro/Business capability. Open in-app membership \u2014 do not send users to the marketing site to pay.","user_patch":"A consumer User PATCH can return 200 and store nothing for restricted fields. Profile writes go through PUT /api/user_routes/update-profile; identity email/phone are OTP-owned."},"compare_pages":[{"category":"travel_esim","competitor_name":"Airalo","competitor_site":"https://www.airalo.com","country_pages":true,"go_product":"esim","go_url":"https://widely-mobile.com/en/go/esim","h1":"Widely vs Airalo","often_compared_with":["Saily","Holafly","Nomad","Roamless"],"path":"/en/compare/airalo","search_heading_templates":["Is Widely an Airalo alternative?","What is different from an Airalo eSIM?","Do I have to buy a country package?","Which is cheaper for {destination}?","Can Widely give me a number and make calls?"],"search_headings":["Is Widely an Airalo alternative?","What is different from an Airalo eSIM?","Do I have to buy a country package?","Which is cheaper for your destination?","Can Widely give me a number and make calls?"],"slug":"airalo","title":"Widely vs Airalo: PAYG Global eSIM Alternative","url":"https://widely-mobile.com/en/compare/airalo","use_paths":["/en/use/travel-esim","/en/use/sim-calls","/en/use/local-number"],"use_slugs":["travel-esim","sim-calls","local-number"],"where_they_win":["A one-trip, fixed-GB country pack with a known ceiling may suit travellers who prefer prepayment to a rolling PAYG ladder.","Airalo\u2019s catalog is built around prepaid destination packs you can buy without a communications app."],"where_widely_fits":["One persistent global eSIM stays installed. You pay from the wallet for the data you use, in 0.1 GB steps, instead of burning a pack that expires. Unused wallet credit does not expire; cheaper volume bands reset when the rolling 30-day usage period rolls.","Volume pricing is a marginal ladder inside each 30-day period: the highest-priced band is consumed first, then later usage in that same period reaches lower-priced bands. A quoted GB total is for that volume used inside one period, not spread across months.","The same app also receives SIM calls, issues local numbers, and (on Business) runs your office phone system.","Paid data works on the Free plan, and using data never triggers a Pro charge. Paid plans add features."]},{"category":"travel_esim","competitor_name":"Saily","competitor_site":"https://saily.com","country_pages":true,"go_product":"esim","go_url":"https://widely-mobile.com/en/go/esim","h1":"Widely vs Saily","often_compared_with":["Airalo","Holafly","Nomad","Roamless"],"path":"/en/compare/saily","search_heading_templates":["Is Widely a Saily alternative?","What is different from a Saily eSIM?","Do I have to buy a package?","Which is cheaper for {destination}?","Can Widely give me a number and make calls?"],"search_headings":["Is Widely a Saily alternative?","What is different from a Saily eSIM?","Do I have to buy a package?","Which is cheaper for your destination?","Can Widely give me a number and make calls?"],"slug":"saily","title":"Widely vs Saily: PAYG Travel eSIM Without Country Packs","url":"https://widely-mobile.com/en/compare/saily","use_paths":["/en/use/travel-esim","/en/use/sim-calls","/en/use/local-number"],"use_slugs":["travel-esim","sim-calls","local-number"],"where_they_win":["Occasional travellers who want a prepaid pack with a published GB amount may prefer a fixed upfront purchase.","Saily is a data-first storefront; you do not need a phone system to buy a trip pack."],"where_widely_fits":["Widely is a communications app with a persistent PAYG data eSIM, not a pack shop.","Use data at home and abroad on the same profile. Volume pricing is a marginal ladder inside each rolling 30-day period, shared across countries, consuming higher-priced bands first. When the period rolls, the ladder starts again at the expensive band.","Calls and local numbers live in the same wallet as data.","Paid data is available on Free with no usage-triggered Pro charge."]},{"category":"travel_esim","competitor_name":"Roamless","competitor_site":"https://roamless.com","country_pages":true,"go_product":"esim","go_url":"https://widely-mobile.com/en/go/esim","h1":"Widely vs Roamless","often_compared_with":["Airalo","Saily","Holafly","Nomad"],"path":"/en/compare/roamless","search_heading_templates":["Is Widely a Roamless alternative?","What is different from Roamless?","Do I have to buy a package?","Which is cheaper for {destination}?","Can Widely give me a number and make calls?"],"search_headings":["Is Widely a Roamless alternative?","What is different from Roamless?","Do I have to buy a package?","Which is cheaper for your destination?","Can Widely give me a number and make calls?"],"slug":"roamless","title":"Widely vs Roamless: Persistent PAYG eSIM Plus Calls and Numbers","url":"https://widely-mobile.com/en/compare/roamless","use_paths":["/en/use/travel-esim","/en/use/sim-calls","/en/use/local-number"],"use_slugs":["travel-esim","sim-calls","local-number"],"where_they_win":["Roamless is the closest data-only peer: a reusable global eSIM billed as you go, without a Widely communications account.","If you only want travel data and none of SIM-call forwarding, local numbers, or office phone, a data specialist can be simpler."],"where_widely_fits":["Widely\u2019s eSIM is also persistent PAYG, billed in 0.1 GB steps from the wallet.","Volume pricing is a marginal ladder inside each rolling 30-day period across countries, consuming higher-priced bands before lower-priced bands. When the period rolls, the ladder starts again at the expensive band.","The same app answers your SIM, issues local numbers, and can be the office PBX \u2014 one account, not a data-only wallet.","Paid data works on the Free plan, and using data never triggers a Pro charge. Paid plans add features."]},{"category":"travel_esim","competitor_name":"Holafly","competitor_site":"https://esim.holafly.com","country_pages":true,"go_product":"esim","go_url":"https://widely-mobile.com/en/go/esim","h1":"Widely vs Holafly","often_compared_with":["Airalo","Saily","Nomad","Roamless"],"path":"/en/compare/holafly","search_heading_templates":["Is Widely a Holafly alternative?","What is different from a Holafly eSIM?","Do I have to buy an unlimited day package?","Which is cheaper for {destination}?","Can Widely give me a number and make calls?"],"search_headings":["Is Widely a Holafly alternative?","What is different from a Holafly eSIM?","Do I have to buy an unlimited day package?","Which is cheaper for your destination?","Can Widely give me a number and make calls?"],"slug":"holafly","title":"Widely vs Holafly: PAYG Global eSIM Alternative","url":"https://widely-mobile.com/en/compare/holafly","use_paths":["/en/use/travel-esim","/en/use/sim-calls","/en/use/local-number"],"use_slugs":["travel-esim","sim-calls","local-number"],"where_they_win":["Unlimited day plans for a fixed trip length can still feel simpler than PAYG for a short one-country stay with heavy on-phone use.","Holafly is a travel-data specialist, not a communications app \u2014 you do not need a phone system to buy a trip plan.","Fair-use throttling may apply on local networks; check their site for the destination."],"where_widely_fits":["One persistent global eSIM stays installed. You pay from the wallet for the data you use, in 0.1 GB steps, instead of burning a pack that expires. Unused wallet credit does not expire; cheaper volume bands reset when the rolling 30-day usage period rolls.","Volume pricing is a marginal ladder inside each 30-day period: the highest-priced band is consumed first, then later usage in that same period reaches lower-priced bands. A quoted GB total is for that volume used inside one period, not spread across months.","The same app also receives SIM calls, issues local numbers, and (on Business) runs your office phone system.","Paid data works on the Free plan, and using data never triggers a Pro charge. Paid plans add features."]},{"category":"travel_esim","competitor_name":"Nomad","competitor_site":"https://www.getnomad.app","country_pages":true,"go_product":"esim","go_url":"https://widely-mobile.com/en/go/esim","h1":"Widely vs Nomad","often_compared_with":["Airalo","Saily","Holafly","Roamless"],"path":"/en/compare/nomad","search_heading_templates":["Is Widely a Nomad alternative?","What is different from a Nomad eSIM?","Do I have to buy a country package?","Which is cheaper for {destination}?","Can Widely give me a number and make calls?"],"search_headings":["Is Widely a Nomad alternative?","What is different from a Nomad eSIM?","Do I have to buy a country package?","Which is cheaper for your destination?","Can Widely give me a number and make calls?"],"slug":"nomad","title":"Widely vs Nomad: PAYG Travel eSIM Without Country Packs","url":"https://widely-mobile.com/en/compare/nomad","use_paths":["/en/use/travel-esim","/en/use/sim-calls","/en/use/local-number"],"use_slugs":["travel-esim","sim-calls","local-number"],"where_they_win":["A fixed-GB country or regional pack with a known ceiling may suit travellers who prefer prepayment to a rolling PAYG ladder.","Larger fixed allowances can be competitive when the pack is fully used before it expires.","Nomad is a data specialist; if you do not need SIM-call forwarding, local numbers, or office phone, a pack shop can be simpler."],"where_widely_fits":["One persistent global eSIM stays installed. You pay from the wallet for the data you use, in 0.1 GB steps, instead of burning a pack that expires. Unused wallet credit does not expire; cheaper volume bands reset when the rolling 30-day usage period rolls.","Volume pricing is a marginal ladder inside each 30-day period: the highest-priced band is consumed first, then later usage in that same period reaches lower-priced bands. A quoted GB total is for that volume used inside one period, not spread across months.","The same app also receives SIM calls, issues local numbers, and (on Business) runs your office phone system.","Paid data works on the Free plan, and using data never triggers a Pro charge. Paid plans add features."]},{"category":"business_phone","competitor_name":"OpenPhone","competitor_site":"https://www.openphone.com","country_pages":false,"go_product":"office","go_url":"https://widely-mobile.com/en/go/office","h1":"Widely vs OpenPhone (Quo)","often_compared_with":["RingCentral","Dialpad","Aircall"],"path":"/en/compare/openphone","search_heading_templates":["Is Widely an OpenPhone alternative?","What is different from OpenPhone / Quo?","Do I need a desk phone?","Can staff call from mobiles with the office number?","Does Widely include minutes or a DID in the plan?"],"search_headings":["Is Widely an OpenPhone alternative?","What is different from OpenPhone / Quo?","Do I need a desk phone?","Can staff call from mobiles with the office number?","Does Widely include minutes or a DID in the plan?"],"slug":"openphone","title":"Widely vs OpenPhone (Quo): Office Phone on Every Mobile","url":"https://widely-mobile.com/en/compare/openphone","use_paths":["/en/use/office-phone","/en/use/local-number","/en/use/sim-calls"],"use_slugs":["office-phone","local-number","sim-calls"],"where_they_win":["Established business phone products often bundle a per-user price, a pool of minutes and a US or Canadian number.","Teams that already live in OpenPhone/Quo\u2019s inbox, shared threads, and US-centric calling may not need travel eSIM or Receive SIM calls."],"where_widely_fits":["Widely puts the office number on staff mobiles. The owner needs Business for menus and queues; participating staff need Business for queues and shared numbers.","Platform plans buy capability (users, numbers, features). Numbers, calls, messages, and data stay pay as you go. A tier does not include a DID or minutes.","The same account can also carry a travel eSIM and Receive SIM calls, which a US office-phone SKU typically does not."]},{"category":"business_phone","competitor_name":"RingCentral","competitor_site":"https://www.ringcentral.com","country_pages":false,"go_product":"office","go_url":"https://widely-mobile.com/en/go/office","h1":"Widely vs RingCentral","often_compared_with":["OpenPhone","Dialpad","Aircall","CloudTalk"],"path":"/en/compare/ringcentral","search_heading_templates":["Is Widely a RingCentral alternative?","What is different from RingCentral?","Can an office run IVR and queues from mobile?","Does Widely include minutes in Business?","Where does RingCentral still win?"],"search_headings":["Is Widely a RingCentral alternative?","What is different from RingCentral?","Can an office run IVR and queues from mobile?","Does Widely include minutes in Business?","Where does RingCentral still win?"],"slug":"ringcentral","title":"Widely vs RingCentral: Cloud PBX From Mobile","url":"https://widely-mobile.com/en/compare/ringcentral","use_paths":["/en/use/office-phone","/en/use/local-number"],"use_slugs":["office-phone","local-number"],"where_they_win":["RingCentral\u2019s feature depth (contact-centre suites, large-org admin, incumbent PBX migrations) is broader than Widely\u2019s office phone features.","Enterprises that need a full UCaaS stack with published bundled minutes should stay on an incumbent, not a PAYG consumer platform."],"where_widely_fits":["Offices of any size that want an IVR or AI greeting, a queue, and outbound office caller ID from the app on mobiles.","The owner needs Business for office phone features, and participating staff need Business too. Calls and numbers stay pay as you go.","Staff already using Widely for SIM calls and travel data keep one wallet."]}],"custom_routes":[{"auth":true,"method":"GET","path":"/api/membership/plans","summary":"Per-user platform tiers and capabilities for the signed-in account"},{"auth":false,"method":"GET","path":"/api/membership/plans/public","summary":"Public Free/Pro/Business cards (no session)"},{"auth":true,"method":"POST","path":"/api/membership/upgrade","summary":"Upgrade platform tier; debit the Consumer wallet"},{"auth":true,"method":"POST","path":"/api/membership/downgrade","summary":"Schedule a tier downgrade at period end"},{"auth":true,"method":"GET","path":"/api/membership/sip-channel-pool","summary":"Shared SIP channel pack capacity for the account"},{"auth":true,"method":"GET","path":"/api/membership/sip-channel-pool/quote","summary":"Read-only price for a SIP channel pack change"},{"auth":true,"method":"POST","path":"/api/membership/sip-channel-pool","summary":"Commit SIP pack change: confirm=true plus quoted_charge echo"},{"auth":true,"method":"GET","path":"/api/membership/channel-quote","summary":"Read-only price for extra DID channels"},{"auth":true,"method":"GET","path":"/api/balance_and_payment_routes/get-balance","summary":"Wallet non_spent_balance / wallet_total (spendable + frozen) and currency"},{"auth":false,"method":"GET","parameters":[{"in":"query","name":"currency","schema":{"enum":["GBP","EUR","USD","ILS"],"type":"string"}},{"in":"query","name":"country_code","schema":{"maxLength":2,"minLength":2,"type":"string"}},{"in":"query","name":"search","schema":{"type":"string"}},{"in":"query","name":"include_samples","schema":{"type":"boolean"}}],"path":"/api/pricing/public/data-rate-card","summary":"PAYG eSIM rate card using the 30-day marginal usage ladder (not a flat first-GB rate)"},{"auth":false,"method":"GET","parameters":[{"in":"path","name":"country_code","required":true,"schema":{"maxLength":2,"minLength":2,"type":"string"}},{"in":"path","name":"currency","required":true,"schema":{"enum":["GBP","EUR","USD","ILS"],"type":"string"}},{"in":"path","name":"gb","required":true,"schema":{"exclusiveMinimum":0,"format":"double","type":"number"}}],"path":"/api/pricing/public/data-estimate/{country_code}/{currency}/{gb}","summary":"Exact path-based PAYG data estimate for a country, currency, and decimal GB amount"},{"auth":false,"method":"POST","path":"/api/pricing/public/data-estimates","summary":"Bounded exact PAYG estimate matrix for up to 20 countries and 5 GB amounts"},{"auth":false,"method":"GET","path":"/api/pricing/public/countries","summary":"Server-rendered live country data-pricing index"},{"auth":false,"method":"GET","parameters":[{"in":"path","name":"country_slug","required":true,"schema":{"type":"string"}}],"path":"/api/pricing/public/country/{country_slug}","summary":"Server-rendered live rates and 1/3/5/10/20/50 GB totals in all public currencies"},{"auth":false,"method":"GET","parameters":[{"in":"path","name":"country_slug","required":true,"schema":{"type":"string"}},{"in":"path","name":"gb_slug","required":true,"schema":{"pattern":"^[0-9]{1,5}(-[0-9]{1,3})?gb$","type":"string"}}],"path":"/api/pricing/public/country/{country_slug}/{gb_slug}","summary":"Server-rendered total cost for one country and one usage amount in every public currency; gb_slug looks like 5gb or 3-7gb. Linked as /en/pricing/{country_slug}/{gb_slug}"},{"auth":false,"method":"POST","path":"/api/pricing/public/estimate-data-cost","summary":"Estimate PAYG data cost for country + GB"},{"auth":false,"method":"POST","path":"/api/pricing/public/check-call-rate","summary":"Indicative per-minute call rate"},{"auth":false,"method":"GET","path":"/api/pricing/public/did-rates","summary":"Indicative DID monthly/setup rates"},{"auth":true,"method":"POST","path":"/api/voip/check-call-rate","summary":"Signed-in rate checker (same engine as the app)"},{"auth":true,"method":"POST","path":"/api/sim_orders/sims/purchase","summary":"Provision a PAYG eSIM (wallet debit; install-first / platform cap apply)"},{"auth":true,"method":"POST","path":"/api/call_forwarding/setup_call_forwarding","summary":"Start Receive SIM calls for a verified number"},{"auth":true,"method":"POST","path":"/api/call_forwarding/test_forwarding","summary":"Place the verification call used to prove SIM forwarding"}],"destinations":[{"key":"profile","label":"Profile","nav_steps":"Home tab \u2192 Profile","path":"/profile","subtitle":"Your name, email, and password","url":"https://webapp.widely-mobile.com/profile"},{"key":"wallet","label":"Wallet","nav_steps":"Home tab \u2192 Wallet","path":"/balance","subtitle":"Your balance and top-up","url":"https://webapp.widely-mobile.com/balance"},{"key":"travel-ready","label":"Ready to travel","nav_steps":"Home tab \u2192 Ready to travel","path":"/travel-ready","subtitle":"Check your eSIM, SIM calls, and credit before you fly","url":"https://webapp.widely-mobile.com/travel-ready"},{"key":"data","label":"eSIMs","nav_steps":"Home tab \u2192 eSIMs","path":"/esim/oneglobal","subtitle":"Data eSIM, or a local eSIM with a number","url":"https://webapp.widely-mobile.com/esim/oneglobal"},{"key":"receive-sim","label":"Receive SIM calls","nav_steps":"Home tab \u2192 Receive SIM calls","path":"/call-forwarding","subtitle":"Set up a number here so calls to your SIM phone ring in Widely.","url":"https://webapp.widely-mobile.com/call-forwarding"},{"key":"calls-and-messages","label":"Calls and messages","nav_steps":"Home tab \u2192 Calls and messages","path":"/settings/call-management","subtitle":"How you answer, call, and message","url":"https://webapp.widely-mobile.com/settings/call-management"},{"key":"account","label":"Account","nav_steps":"Home tab \u2192 Account","path":"/settings/account-hub","subtitle":"Company, users, calls, your plan, and providers","url":"https://webapp.widely-mobile.com/settings/account-hub"},{"key":"app","label":"App","nav_steps":"Home tab \u2192 App","path":"/settings/app","subtitle":"Language, appearance, notifications, privacy, about","url":"https://webapp.widely-mobile.com/settings/app"},{"key":"help","label":"Help & Support","nav_steps":"Home tab \u2192 Help & Support","path":"/settings/support","subtitle":"How-to guides, FAQs, and chat with Widely","url":"https://webapp.widely-mobile.com/settings/support"},{"key":"partner","label":"Widely Partner Interconnect","nav_steps":"Home tab \u2192 Widely Partner Interconnect","path":"/settings/partner","subtitle":"Connect your numbers and SIP trunks to Widely","url":"https://webapp.widely-mobile.com/settings/partner"},{"key":"selling","label":"{{appName}} Hub","nav_steps":"Home tab \u2192 {{appName}} Hub","path":"/settings/selling","subtitle":"Customers, money, and campaigns","url":"https://webapp.widely-mobile.com/settings/selling"},{"key":"language","label":"Language","nav_steps":"Home tab \u2192 App \u2192 Language","path":"/settings/language","subtitle":"The language used in the app","url":"https://webapp.widely-mobile.com/settings/language"},{"key":"appearance","label":"Appearance","nav_steps":"Home tab \u2192 App \u2192 Appearance","path":"/settings/appearance","subtitle":"Follows your phone\u2019s light or dark mode","url":"https://webapp.widely-mobile.com/settings/appearance"},{"key":"notifications","label":"Notifications","nav_steps":"Home tab \u2192 App \u2192 Notifications","path":"/settings/notifications","subtitle":"Which alerts you get, and where they are sent","url":"https://webapp.widely-mobile.com/settings/notifications"},{"key":"privacy","label":"Privacy","nav_steps":"Home tab \u2192 App \u2192 Privacy","path":"/settings/privacy","subtitle":"Presence, read receipts, and blocked contacts","url":"https://webapp.widely-mobile.com/settings/privacy"},{"key":"audio-video","label":"Audio & video","nav_steps":"Home tab \u2192 App \u2192 Audio & video","path":"/settings/audio-video","subtitle":"Microphone and speaker for calls","url":"https://webapp.widely-mobile.com/settings/audio-video"},{"key":"about","label":"About","nav_steps":"Home tab \u2192 App \u2192 About","path":"/settings/about","subtitle":"Version, updates, and how to reach Support","url":"https://webapp.widely-mobile.com/settings/about"},{"key":"developer","label":"Developer","nav_steps":"Home tab \u2192 App \u2192 Developer","path":"/settings/developer","subtitle":"Logs and which server this app uses","url":"https://webapp.widely-mobile.com/settings/developer"},{"key":"os-settings","label":"OS App Settings","nav_steps":"Home tab \u2192 App \u2192 OS App Settings","path":"/native_settings","subtitle":"Permissions in your phone settings","url":"https://webapp.widely-mobile.com/native_settings"},{"key":"account-details","label":"Account","nav_steps":"Home tab \u2192 Account \u2192 Account","path":"/account","subtitle":"Company details","url":"https://webapp.widely-mobile.com/account"},{"key":"users","label":"Users","nav_steps":"Home tab \u2192 Account \u2192 Users","path":"/settings/users","subtitle":"Who can use this account","url":"https://webapp.widely-mobile.com/settings/users"},{"key":"family-location","label":"Family location","nav_steps":"Home tab \u2192 Account \u2192 Family location","path":"/family-location","subtitle":"See where family phones are, set places and alerts","url":"https://webapp.widely-mobile.com/family-location"},{"key":"account-calls","label":"Calls","nav_steps":"Home tab \u2192 Account \u2192 Calls","path":"/settings/account-calls","subtitle":"Account numbers, routing, schedules, and connectivity","url":"https://webapp.widely-mobile.com/settings/account-calls"},{"key":"account-activity","label":"Account activity","nav_steps":"Home tab \u2192 Account \u2192 Account activity","path":"/settings/account-activity","subtitle":"Who changed this account","url":"https://webapp.widely-mobile.com/settings/account-activity"},{"key":"membership","label":"Your plan","nav_steps":"Home tab \u2192 Account \u2192 Your plan","path":"/settings/membership","subtitle":"Free, Pro, or Business for this person","url":"https://webapp.widely-mobile.com/settings/membership"},{"key":"connected-apps","label":"Connected apps","nav_steps":"Home tab \u2192 Account \u2192 Connected apps","path":"/settings/connected-apps","subtitle":"AI assistants allowed to read this account","url":"https://webapp.widely-mobile.com/settings/connected-apps"},{"key":"providers","label":"Providers","nav_steps":"Home tab \u2192 Account \u2192 Providers","path":"/settings/providers","subtitle":"Carriers and services this account pays","url":"https://webapp.widely-mobile.com/settings/providers"},{"key":"investor","label":"Investor relations","nav_steps":"Home tab \u2192 Account \u2192 Investor relations","path":"/investor-relations","subtitle":"Your share allocation and agreement","url":"https://webapp.widely-mobile.com/investor-relations"},{"key":"invite","label":"Invite friends","nav_steps":"Home tab \u2192 Account \u2192 Share \u2192 Invite friends","path":"/invite-friends","subtitle":"A link friends can use to join","url":"https://webapp.widely-mobile.com/invite-friends"},{"key":"calls-and-messages-header-rates","label":"Rates","nav_steps":"Home tab \u2192 Calls and messages \u2192 Rates (top right)","path":"/rate-checker","subtitle":"","url":"https://webapp.widely-mobile.com/rate-checker"},{"key":"phone-numbers","label":"Phone numbers","nav_steps":"Home tab \u2192 Calls and messages \u2192 Phone numbers","path":"/did?scope=mine","subtitle":"Numbers assigned to you","url":"https://webapp.widely-mobile.com/did?scope=mine"},{"key":"incoming","label":"How I answer","nav_steps":"Home tab \u2192 Calls and messages \u2192 How I answer","path":"/settings/call-management/incoming/me","subtitle":"Ring time, voicemail, and missed calls","url":"https://webapp.widely-mobile.com/settings/call-management/incoming/me"},{"key":"outgoing","label":"How I call","nav_steps":"Home tab \u2192 Calls and messages \u2192 How I call","path":"/settings/call-management/outgoing/me","subtitle":"Caller ID and calling people who are offline","url":"https://webapp.widely-mobile.com/settings/call-management/outgoing/me"},{"key":"messages","label":"How I message","nav_steps":"Home tab \u2192 Calls and messages \u2192 How I message","path":"/settings/messages","subtitle":"SMS delivery when you are offline","url":"https://webapp.widely-mobile.com/settings/messages"},{"key":"desk","label":"Desk phone SIP details","nav_steps":"Home tab \u2192 Calls and messages \u2192 Desk phone SIP details","path":"/settings/desk-phones","subtitle":"This user\u2019s SIP username, password, and registered devices","url":"https://webapp.widely-mobile.com/settings/desk-phones"},{"key":"account-phone-numbers","label":"Phone numbers","nav_steps":"Home tab \u2192 Account \u2192 Calls \u2192 Phone numbers","path":"/did?scope=account","subtitle":"All numbers, assignments, and Caller ID access","url":"https://webapp.widely-mobile.com/did?scope=account"},{"key":"account-incoming","label":"Incoming","nav_steps":"Home tab \u2192 Account \u2192 Calls \u2192 Incoming","path":"/settings/call-management/incoming","subtitle":"Routing rules, phone menus, queues, caller lists, and SIM calls","url":"https://webapp.widely-mobile.com/settings/call-management/incoming"},{"key":"account-outgoing","label":"Outgoing","nav_steps":"Home tab \u2192 Account \u2192 Calls \u2192 Outgoing","path":"/settings/call-management/outgoing","subtitle":"Call routes and outbound routing rules","url":"https://webapp.widely-mobile.com/settings/call-management/outgoing"},{"key":"connectivity","label":"Connectivity","nav_steps":"Home tab \u2192 Account \u2192 Calls \u2192 Connectivity","path":"/settings/connectivity","subtitle":"eSIMs, SIP, SMS, VPN, and API connections","url":"https://webapp.widely-mobile.com/settings/connectivity"},{"key":"services","label":"Call services","nav_steps":"Home tab \u2192 Account \u2192 Calls \u2192 Call services","path":"/settings/call-management/services","subtitle":"Recording, transcription, and 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Every live destination is listed at the country index and in the pricing sitemap.","live_data_estimate":"https://widely-mobile.com/api/pricing/public/data-estimate/{country_code}/{currency}/{gb}","live_data_pricing_examples":["https://widely-mobile.com/en/pricing/israel","https://widely-mobile.com/en/pricing/israel/1gb","https://widely-mobile.com/en/pricing/israel/5gb","https://widely-mobile.com/en/pricing/ukraine","https://widely-mobile.com/en/pricing/ukraine/1gb","https://widely-mobile.com/en/pricing/ukraine/5gb","https://widely-mobile.com/en/pricing/moldova","https://widely-mobile.com/en/pricing/moldova/1gb","https://widely-mobile.com/en/pricing/moldova/5gb","https://widely-mobile.com/en/pricing/united-states/5gb","https://widely-mobile.com/en/pricing/united-kingdom/5gb","https://widely-mobile.com/api/pricing/public/data-estimate/IL/GBP/5","https://widely-mobile.com/api/pricing/public/data-estimate/UA/GBP/5","https://widely-mobile.com/api/pricing/public/data-estimate/MD/GBP/5","https://widely-mobile.com/api/pricing/public/did-rates?country=IL","https://widely-mobile.com/api/pricing/public/did-rates?country=GB","https://widely-mobile.com/api/pricing/public/check-call-rate"],"live_data_pricing_sitemap":"https://widely-mobile.com/pricing-sitemap.xml","live_data_rates_by_country":"https://widely-mobile.com/en/pricing/countries","live_data_usage_page":"https://widely-mobile.com/en/pricing/{country_slug}/{gb}gb","live_rates":"https://widely-mobile.com/en/pricing","marketplace_offers":[],"membership_public_plans":"https://api.swiftcom.cc/api/membership/plans/public","payg_footnote":"Numbers, calls, messages, data, and extra channel capacity stay pay as you go on every plan. A platform tier does not include a DID, minutes, messages, data, or wallet credit.","plan_language_rule":"When the customer says \"plan\" about data, calls, or messages, answer the pay-as-you-go model for that country first. Widely does not sell country data packs. Never say Widely works in every country \u2014 ask the destination and quote the live per-GB rate. Mention the adjacent product when it helps: a data question can mention Receive SIM calls and local numbers. Free / Pro / Business are platform capability (users, numbers, app features), not connectivity. Paid telecom is available on Free and remains PAYG. Never open with \"It depends on the plan you choose.\"","platform_tiers":["free","pro","business"],"product":"Widely Mobile","service_acquisition":["Widely travel data is pay-as-you-go eSIM data for a trip. The price is the public rate for that country. It is not a partner mobile service. A directory connection returns a Widely link when the eSIM has to be ordered.","A Widely phone number is quoted from the public rate checker for that country. Buying it finishes in Widely.","Moving an existing number to Widely is quoted first. The move is not instant and finishes in Widely.","Receive SIM calls rings an existing SIM in Widely where a public forwarding number exists. That is voice on the current SIM, not a new marketplace mobile service.","A home mobile service is a marketplace offer. It appears only after that offer has passed testing and is listed. Discovery does not invent voice, SMS, a physical SIM, or a kosher line.","Pro and Business monthly prices are public. Changing the plan finishes in Widely. A ChatGPT or Claude directory connection does not charge for the plan.","Business is assigned per user. The owner needs it for shared phone-system features, and queue agents or shared-number users need it too. The plan change finishes in Widely.","An office phone system can be proposed from the number of people, numbers, hours, a menu, a queue, and an AI receptionist. The price is the plan list price. Nothing is created until the account continues in Widely.","An AI receptionist answers callers on Business. It can be part of a phone-system proposal. It speaks with the caller and does not transfer that live conversation to a person.","WhatsApp AI answers a number the account owns, using that receptionist's knowledge. The monthly fee includes 1,000 replies.","On Business the connected assistant can call and speak. That is for an account that already has Widely, after the person has approved it.","ChatGPT and Claude directory connections can read these prices and prepare an order. They do not buy a number, order an eSIM, change the plan, or move wallet money inside that host."],"support_guides":[{"facts":["Downloading Widely and setting up an account does not require an immediate payment.","Numbers, outbound calls, messages, and mobile data are pay as you go from the Widely wallet. Add funds before using a paid service; for travel, top up and test everything before leaving home.","Paid telecom is available on Free. Membership gates platform features; it does not unlock ordinary PAYG usage."],"key":"getting-started-payments","topics":["payment","pay","wallet","top up","top-up","download","charged to download","use the app"]},{"facts":["An unexpected wallet debit is explained by the live wallet ledger, not by handing the thread to a person. Call list_wallet_activity (and get_account_balance) and name the matching row: amount, when, and the customer-facing description.","Do not quote opaque ledger codes. esim_another_device_fee is the \u201ceSIM for another device\u201d fee for the other-device path: it exists so the customer does not run Widely on phone A and install the eSIM on phone B, because Support only has eyes on the app device. It is not a PAYG data charge.","If that fee is on the ledger but device evidence (IFV / install fingerprint) shows the eSIM is on the same phone as the Widely app, the fee should not be kept. Explain that and that Support credits / will credit it. Do not canned-handoff.","Only hand off after that ledger check if no matching debit is listed, the rows are ambiguous, or the customer still disputes a real other-device fee after a clear explanation."],"key":"wallet-ledger-charges","topics":["was charged","got charged","charged me","charged for no","unexplained charge","mystery charge","unexplained debit","where money went","why was i charged","esim for another device","another device fee","another device","same phone","same device"]},{"facts":["Phone verification \u2014 at signup, at login, and when adding a number \u2014 sends a 6-digit code on WhatsApp, by SMS, or as a spoken call. WhatsApp is the default channel for a mobile number: the code arrives as a WhatsApp message from Widely, and the customer can reply in that chat for help.","WhatsApp is one of the three verification channels, alongside SMS and a spoken call. The verify screen offers whichever suit the number, so a customer who does not want WhatsApp can switch to SMS or a call.","WhatsApp verification works on mobile numbers, including Israeli kosher mobile prefixes that cannot receive SMS at all. A clear landline can use neither WhatsApp nor SMS and is verified by a spoken call.","The WhatsApp code arrives in the app language. If WhatsApp delivery fails, Widely retries automatically by SMS, or by call when SMS is unavailable for that number \u2014 so a customer expecting WhatsApp may receive the code another way."],"key":"phone-verification","topics":["verification","verify","otp","authentication","verification code","confirmation code","sign up","signup","log in","login","\u05d0\u05d9\u05de\u05d5\u05ea","\u05dc\u05d0\u05de\u05ea","\u05e7\u05d5\u05d3 \u05d0\u05d9\u05de\u05d5\u05ea","\u05e7\u05d5\u05d3 \u05d0\u05d9\u05e9\u05d5\u05e8","\u05d5\u05d5\u05d0\u05d8\u05e1\u05d0\u05e4"]},{"facts":["When the Widely app crashes, force-closes, or will not open \u2014 on WhatsApp or in the app \u2014 tell them to update Widely from the App Store or Google Play, force-quit the app, and restart the phone. Then ask when it crashes (what they were doing) and which phone OS and version they are on.","Do not tell a customer to delete the app, remove it, or clear the app cache. That can lose data and the eSIM setup. The same steps apply on every Support channel."],"key":"app-integrity","topics":["app crash","crashes","crashing","force close","won't open","will not open","corrupt install","corrupted install","app update failed","reinstall","uninstall","clear cache","clear the cache","\u05e7\u05d5\u05e8\u05e1\u05ea","\u05dc\u05d0 \u05e0\u05e4\u05ea\u05d7\u05ea","\u05d4\u05ea\u05e7\u05e0\u05d4 \u05e4\u05d2\u05d5\u05de\u05d4","\u05d4\u05ea\u05e7\u05df \u05de\u05d7\u05d3\u05e9","\u05e0\u05e7\u05d4 \u05de\u05d8\u05de\u05d5\u05df"]},{"examples":["Customer: Hi i have tried deleting my account. Its asking for a password to do so. [account: Widely number +44 7700 900123 renewing on 12 Nov for \u00a35.99, wallet \u00a30] Support: Hi, I can help. Before anything gets deleted: your account has the UK number +44 7700 900123, which renews on 12 Nov for \u00a35.99. Is it that number you want gone? If so, you can stop it in the app: Phone numbers \u2192 +44 7700 900123 \u2192 Cancel Renewal, and nothing more is charged after 12 Nov. If it's something else, tell me what's wrong and I'll sort it."],"facts":["Someone asking to delete or close their Widely account is usually unhappy about one thing: a number they no longer want, a renewal or charge, forwarding they want undone, credit left over, or something not working. Support does not walk them through deleting the account. It looks at the account first (numbers, renewals, forwarding, wallet balance, recent usage), asks what is behind it, and solves that.","What Support can sort out instead: stop a renewal or a charge, close a number (Phone numbers \u2192 the number \u2192 Cancel Renewal; it stays active until the period ends), stop forwarding (turn off Receive SIM calls, then dial ##21# from that SIM), or fix what is broken. Wallet credit belongs to the customer and can be refunded if the account closes.","Only if they still want the account closed after that does Support pass it on, with a plain line: \"I've passed this on. You'll get an answer here in this chat.\""],"key":"delete-account","topics":["delete account","delete my account","close my account","close account","remove my account","remove account","erase my account","erase account","deleting my account","closing my account","account deletion","\u05dc\u05de\u05d7\u05d5\u05e7 \u05d0\u05ea \u05d4\u05d7\u05e9\u05d1\u05d5\u05df","\u05de\u05d7\u05d9\u05e7\u05ea \u05d4\u05d7\u05e9\u05d1\u05d5\u05df","\u05dc\u05e1\u05d2\u05d5\u05e8 \u05d0\u05ea \u05d4\u05d7\u05e9\u05d1\u05d5\u05df","\u05e1\u05d2\u05d9\u05e8\u05ea \u05d4\u05d7\u05e9\u05d1\u05d5\u05df"]},{"facts":["In the new-card form, enter the cardholder name as printed on the card using English (Latin) letters. Revolut removes non-Latin characters from this field, so a Hebrew-only name can stop the card payment before the bank 3-D Secure verification screen appears.","When a new-card top-up fails before the bank verification screen appears, first ask whether the cardholder name was entered in Hebrew or another non-Latin script. Do not ask the customer to send their name, card number, password, or verification code. Tell them to retry and type the name in English letters.","This cardholder-name check applies to the new-card form. Do not diagnose Google Pay, Apple Pay, a saved card, or bank transfer with it unless the customer says they used the new-card form."],"key":"card-payment-failed","topics":["card payment","payment failed","failed payment","failed transaction","top up failed","top-up failed","cardholder name","3ds","3-d secure","verification code","otp"]},{"facts":["Ready to travel gathers eSIM, Receive SIM calls, and wallet in one place. Those are separate products: Receive SIM calls does not require an eSIM. Send travellers there for trip prep rather than the separate eSIM or Receive SIM calls screens.","Add wallet credit before installing an eSIM. Downloading and installing the Widely eSIM needs an internet connection. Install and test it on Wi-Fi before travelling rather than waiting until arrival.","Once the eSIM is installed and connected, it supplies mobile data abroad. From the app, calls and messages need either Wi-Fi or mobile data \u2014 that is the sender\u2019s connection, not a requirement that the other person install Widely.","Incoming SMS while roaming usually works and is free: receiving SMS does not accrue roaming charges. The recommended travel pattern is to leave the home SIM on (including a UK SIM), forward calls to Widely, and use Widely for data. Incoming SMS continues to arrive on the home SIM, with no roaming charge for receiving texts.","Mobile data is pay as you go from the wallet in 0.1 GB steps \u2014 there is no prepaid GB pack, and unused wallet credit does not expire. Volume pricing is a marginal ladder inside each rolling 30-day usage period: the price per GB drops as you use more within the same billing period. The period starts in the highest-priced band and later usage in that same period reaches cheaper bands. When the period rolls, the ladder starts again at the expensive band. Usage across countries shares one period total; each country keeps its own live rate. A quoted 5 GB or 10 GB total is for that volume used inside one period, not spread across months. Never derive a per-GB rate by dividing a usage total. There is no usage-triggered Pro charge."],"key":"travel-esim-setup","topics":["esim","travel data","wifi","wi-fi","internet","before travel","abroad","ready to travel","roaming"]},{"facts":["Never say Widely works in every country or worldwide. Ask which destination they need, then quote the live per-GB Rate Checker figure for that country. A missing quote means it is not priced, not that it works everywhere.","Mobile data is pay as you go from the wallet in 0.1 GB steps \u2014 there is no prepaid GB pack, and unused wallet credit does not expire. Volume pricing is a marginal ladder inside each rolling 30-day usage period: the price per GB drops as you use more within the same billing period. The period starts in the highest-priced band and later usage in that same period reaches cheaper bands. When the period rolls, the ladder starts again at the expensive band. Usage across countries shares one period total; each country keeps its own live rate. A quoted 5 GB or 10 GB total is for that volume used inside one period, not spread across months. Never derive a per-GB rate by dividing a usage total. There is no usage-triggered Pro charge.","After a destination quote or a coverage question, send the in-app Rate Checker as the single URL. Do not dump unrelated app links."],"key":"travel-coverage","topics":["all countries","every country","worldwide","does it work","coverage","what is widely","suitable","work in"]},{"facts":["Receive SIM calls can set up more than one external mobile or landline number. Each line must support unconditional call forwarding to the Widely number shown during setup.","For each line: verify the number, use the public forwarding number when one exists or get a local Widely number if prompted, tap Turn it on, place the prepared carrier code from that line, return to Widely, and run Check again.","To cancel call divert, use the Receive SIM calls toggle in the app (https://webapp.widely-mobile.com/call-forwarding) and turn off Call Forwarding in phone settings. From the SIM line the typical GSM cancel is ##21#.","Where Widely provides a shared public forwarding number (currently Israel, the UK, and the US), Receive SIM calls has no Widely setup or number fee. It is available on Free, Pro, and Business and does not require an eSIM.","The SIM forwards to a regular local number. Carriers usually do not add a special forwarding fee because those minutes are typically already in the mobile plan.","Forwarding is turned on at the mobile carrier, not in Widely. Codes and menus differ by operator, and some carriers (for example Golan Telecom) need a portal. Widely gives the destination, Turn it on, and Check on a best-effort basis and cannot guarantee that a given carrier will enable unconditional forward.","If there is no shared public forwarding number for the SIM country, the user may need their own local Widely number, which is paid. Answering these calls in Widely is free; only the number's monthly fee applies. Calls you make stay pay as you go.","Receive SIM calls is voice only. Call forwarding does not forward SMS \u2014 texts stay on the physical SIM. SMS on the SIM needs number porting where that is offered, if those texts should arrive inside Widely while the home SIM is off.","Incoming SMS while roaming usually works and is free: receiving SMS does not accrue roaming charges. The recommended travel pattern is to leave the home SIM on (including a UK SIM), forward calls to Widely, and use Widely for data. Incoming SMS continues to arrive on the home SIM, with no roaming charge for receiving texts."],"key":"receive-sim-calls","topics":["forward","forwarding","landline","mobile number","sim calls","receive sim","divert","call divert","cancel forwarding","disable forwarding","cancel code","ussd","incoming sms","sms while roaming","\u05d4\u05e4\u05e0\u05d9\u05d9\u05ea","\u05d4\u05e4\u05e0\u05d9\u05d4","\u05d1\u05d9\u05d8\u05d5\u05dc \u05d4\u05e4\u05e0\u05d9"]},{"facts":["Buy an Israeli or other local number on Phone numbers. Incoming calls to it ring in Widely.","Incoming calls to a Widely phone number \u2014 a US, UK, Israeli or any other number bought on Phone numbers \u2014 are free for the member: no per-minute charge and nothing taken from the wallet. Only the number\u2019s monthly fee applies. The caller pays only what their own carrier charges to dial that local number.","For outbound calls, select that number as the Caller ID before dialling; it can be shown when calling Israeli numbers as well as other destinations.","From the Widely app, outbound calls to Israel always use international E.164 (+972\u2026), including while you are physically in Israel. Enter the full number with +972 \u2014 never a local 0-dial or area-code-only form such as 03\u2026.","Phone numbers offer Number only and Calls included. Both options are visible on Free, Pro, and Business.","Choosing Number only does not require Pro. The first active number is available on Free; the platform number limit applies when adding more numbers.","Every platform tier pays the same published retail price for either phone-number option. Free, Pro, Business, trial, and staff are not moved onto a cost-plus floor when a sticker exists.","Some countries require registration before you can buy a number there. When the app shows 'Registration required', first add your identity details and an address in that country (some countries also ask for a passport or ID copy), then buy the number. If the app doesn't show the form, use the web app at webapp.widely-mobile.com to complete the details and buy. The number activates once verification is approved. A payment hold is placed at purchase; the account is not debited until verification is approved.","To receive calls from your SIM in Widely, you need a Widely number from the same country unless Widely offers a shared forwarding number there (currently US, UK and Israel)."],"key":"local-number-calling","topics":["israeli number","israel number","local number","phone number","caller id","incoming calls","number only","calls included","us number","usa number","american number","uk number","receive calls","incoming call cost","charged for incoming","call me for free","did price","number price","registration","verify identity","activate number","number not active","pending number","complete registration"]},{"facts":["From the Widely app, outbound calls to Israel always use international E.164 (+972\u2026), including while you are physically in Israel. Enter the full number with +972 \u2014 never a local 0-dial or area-code-only form such as 03\u2026.","Local 0-dial (for example 03\u2026) is only for the phone's native SIM/PSTN keypad while that SIM is used in Israel. The Widely in-app keypad does not follow the country's local dialing plan; being in Israel does not change the format."],"key":"in-app-il-outbound-dialing","topics":["dial 03","call 03","03 without","without country code","without +972","without the country code","no country code","local dial","local format","national format","area code","0-dial","0xxx","in-app dial","app keypad","widely keypad","while in israel","when in israel","from israel","am in israel","dial from the app","call from the app","dial israeli","call israeli","how do i dial","how to dial","e.164","e164","\u05d7\u05d9\u05d9\u05d2 03","\u05dc\u05d7\u05d9\u05d9\u05d2 03","\u05d7\u05d9\u05d5\u05d2 03","\u05d1\u05dc\u05d9 \u05e7\u05d9\u05d3\u05d5\u05de\u05ea","\u05d1\u05dc\u05d9 \u05e7\u05d5\u05d3 \u05de\u05d3\u05d9\u05e0\u05d4","\u05d7\u05d9\u05d5\u05d2 \u05de\u05e7\u05d5\u05de\u05d9","\u05de\u05d4\u05d0\u05e8\u05e5","\u05e7\u05d9\u05d3\u05d5\u05de\u05ea 972"]},{"facts":["Widely can send person-to-person SMS through the SMS gateway to ordinary carrier numbers that do not have the app. Those SMS are charged from the wallet (pay as you go). Calls also work to external PSTN numbers that do not have the app.","In-app chat / Widely messaging between two Widely users is a separate path: that is the one that requires both people on Widely.","What the other person receives as SMS depends on the sender\u2019s app edition. full_content sends the message text as SMS. invite_notify sends a notification that they have a message plus a link to open Widely \u2014 not the full text. hybrid can do either; by default it sends the notification, not the full text, unless the sender chooses to send the full SMS. Photos, video, and files are not delivered over SMS (in-app only).","How I message is the setting for SMS fallback when you (a Widely user) are offline. That is not the same as sending SMS to someone who does not have Widely."],"key":"external-sms-and-in-app-chat","topics":["sms","text message","text them","texts","texting","messaging","message people","send a message","send messages","in-app chat","widely messaging","without the app","don't have the app","do not have the app","does not have the app","doesn't have the app","not on widely","both have","both need","both of us","both parties","both install","need the app","have the app","must have the app","only calls","carrier sms","external sms","non-app","\u05d4\u05d5\u05d3\u05e2\u05d5\u05ea","\u05e1\u05de\u05e1","\u05d1\u05dc\u05d9 \u05d4\u05d0\u05e4\u05dc\u05d9\u05e7\u05e6\u05d9\u05d4","\u05e9\u05e0\u05d9 \u05d4\u05e6\u05d3\u05d3\u05d9\u05dd","\u05e6\u05e8\u05d9\u05da \u05d0\u05ea \u05d4\u05d0\u05e4\u05dc\u05d9\u05e7\u05e6\u05d9\u05d4","\u05d0\u05d9\u05df \u05dc\u05d4\u05dd \u05d0\u05ea \u05d4\u05d0\u05e4\u05dc\u05d9\u05e7\u05e6\u05d9\u05d4"]},{"facts":["The Pro trial is an explicit 14-day opt-in. Starting it requires a saved payment method. It becomes a paid, auto-renewing Pro membership after 14 days unless the customer cancels before renewal.","New accounts start on Free. Paid calls, messages, numbers, and data are available there; Pro and Business unlock platform features.","Mobile data is pay as you go from the wallet in 0.1 GB steps \u2014 there is no prepaid GB pack, and unused wallet credit does not expire. Volume pricing is a marginal ladder inside each rolling 30-day usage period: the price per GB drops as you use more within the same billing period. The period starts in the highest-priced band and later usage in that same period reaches cheaper bands. When the period rolls, the ladder starts again at the expensive band. Usage across countries shares one period total; each country keeps its own live rate. A quoted 5 GB or 10 GB total is for that volume used inside one period, not spread across months. Never derive a per-GB rate by dividing a usage total. There is no usage-triggered Pro charge."],"key":"plans-and-trials","topics":["trial","free trial","14 day trial","pro trial","payment method","auto renew","cancel trial","volume rate","data ladder"]},{"facts":["Save a card from Payment methods without topping up. The bank confirms the card (3DS); nothing is charged. Revolut Pay and Apple Pay do not save a card. Top up only when the wallet needs funds.","Open Payment methods from Home tab \u2192 Wallet \u2192 Payment methods."],"key":"saved-payment-methods","topics":["card","save card","add a card","add card","payment method","saved card","vault","payment methods"]},{"facts":["On forwarded SIM calls that land on a shared public forwarding number, callers hear a short Widely ringing message before the phone rings. It does not play on a number the member bought, and it never plays on inbound DID calls.","Free always hears it on the shared number. Pro, Business, and an active Pro trial can turn it off from the toggle on Receive SIM calls. Free can also skip it by forwarding to their own Widely number, or by porting the SIM number where API port-in is available (UK mobile and Israel)."],"key":"widely-announcement","topics":["ringing message","message before the call","recording before it rings","announcement","remove the message","widely announcement","before it rings","message callers hear"]},{"facts":["This is for bringing a number INTO Widely from another provider. If the number is already on the customer\u2019s Widely account and they want to move it away, that is a port-out: the PAC comes from Widely (see uk-number-port-out).","To port a UK mobile number into Widely, text PAC to 65075 from the phone with that SIM. The text is free, the code arrives within a minute, and it stays valid for 30 days.","A PAC works on every UK network under Ofcom. UK mobile port-in is supported in the Widely app, together with Israel mobile port-in.","In-app port-in covers UK mobile numbers and Israel mobile numbers. Landlines and other countries are not offered in the in-app port flow."],"key":"uk-number-port-in","topics":["port my","porting","port-in","port in","porting in","porting into widely","port my number to widely","bring my number","transfer my number","transfer my number to widely"]},{"examples":["Customer: I\u2019m moving back to Talkmobile. Can I have my PAC for 07700 900123 please? [get_pac \u2192 in_progress] Support: Of course. Your number is with Widely now, so the PAC comes from us and it\u2019s free. I\u2019ve just requested it. You\u2019ll get a notification in the Widely app when it\u2019s ready, and you\u2019ll see it under Phone numbers \u2192 07700 900123 \u2192 Port out. Give the code to Talkmobile and they\u2019ll move the number over. When the move completes, your Widely line for this number closes with no charge and no more renewals. The number stays on your Widely account as a verified number, so you can still use it as your caller ID in the app.","Customer: PAC code [get_pac \u2192 failed] Support: Your number is with Widely, so the PAC comes from us and it\u2019s free. I couldn\u2019t get it automatically just now, so I\u2019ve passed on your PAC request. You\u2019ll get an answer here in this chat. [needs_human, lane port_out]","Customer: I need a PAC code. [account: no Widely number, only their own verified UK mobile 07700 900456 used as caller ID; get_pac \u2192 own_network] Support: Your number 07700 900456 isn\u2019t with Widely, it\u2019s still with your mobile network, so the PAC comes from them. Text PAC to 65075 from that phone and they\u2019ll text it back straight away, free. Are you moving to another network, or did you want to bring the number to Widely?"],"facts":["When a UK number is on the customer\u2019s Widely account (they ported it in, or bought it from Widely), Widely is that number\u2019s provider. The PAC for it comes from Widely, not from the network they used before.","When the number is not a Widely number (the customer\u2019s own SIM, kept as a verified number for caller ID, and nothing ported in or bought from Widely), Widely is not its provider. It is still with their mobile network, so the PAC comes from that network: for a UK mobile they text PAC to 65075 from that phone (STAC to 75075). It is free and the code comes straight back by text. Signing up to Widely never moves a number; a port-in is optional and the customer starts it. No person is needed for this answer.","Leaving Widely is free: no PAC fee, no port-out fee, no early-exit fee and no cancellation fee. Widely only ever passes on a fee its number supplier charges Widely, and the UK supplier charges nothing for a port-out.","Support gets the PAC with the get_pac tool, for the customer\u2019s own number. The tool requests it from Widely\u2019s UK number supplier. It can take a few minutes, and the customer gets a notification in the Widely app when it is ready. In the in-app Support chat the tool can return the code and its expiry, and Support gives both. On WhatsApp, email or a call the code is shown only in the Widely app, so Support tells them where to open it.","The customer can also get it themselves in the Widely app: Home tab \u2192 Calls and messages \u2192 Phone numbers \u2192 the number \u2192 Port out \u2192 Get PAC (port out).","If get_pac cannot produce one (failed or not eligible), Support passes the request on in the same chat and the customer gets the PAC there. The customer does not need to contact anyone else. The reply says it plainly (\"I've passed on your PAC request. You'll get an answer here in this chat.\") and never claims a person will reply.","The customer gives the PAC to their new provider, and the new provider moves the number. A PAC is valid for 30 days.","When the move completes, Widely closes that number\u2019s Widely line: no more monthly renewals and no charge. The number stays on their Widely account as a verified number (it is still theirs, at the new provider), and any caller ID that used it stays, so they can keep showing it on calls from the Widely app.","A port-out does not touch the wallet. Wallet credit belongs to the customer: it stays in their Widely wallet and stays usable for anything else on Widely, and if they close their Widely account the remaining credit is refundable to them.","A PAC request is a request to move the number, not to close the account. Closing the account before the move completes could lose the number, so the PAC comes first.","How a support person handles it: check which of the customer\u2019s numbers they mean, run get_pac, and say plainly that the code comes from Widely and is free. Then say what happens next: the code, where to find it, who to give it to, and what happens to their Widely line afterwards. If they are also upset or complaining, acknowledge it in the same reply and get the PAC anyway."],"key":"uk-number-port-out","topics":["pac","pacs","pac code","porting authorisation code","porting authorization code","port out","port-out","porting out","ported out","leave widely","leaving widely","keep my number","take my number","move my number","move my number back","switching provider","switch provider","new provider","moving to ee","moving to o2","moving to vodafone","moving to three","moving to giffgaff","moving to talkmobile","moving back to","switching to ee","switching to o2","switching to vodafone","switching to three","switching to giffgaff","switching to talkmobile","back to talkmobile","ofcom","\u05e7\u05d5\u05d3 \u05e0\u05d9\u05d5\u05d3","\u05e0\u05d9\u05d5\u05d3 \u05d4\u05d7\u05d5\u05e6\u05d4"]},{"examples":["Customer: I\u2019m switching to EE. Please send me my STAC. [get_pac code_type STAC \u2192 stac_not_available, nothing requested] Support: Thanks for letting me know. Widely can\u2019t issue a STAC yet. If you want to keep your number +44 7700 900123, EE needs a PAC instead. It comes from us and it\u2019s free, and I can get it for you now. If you don\u2019t want to keep the number, you can close it in the Widely app: Phone numbers \u2192 +44 7700 900123 \u2192 Cancel Renewal. It stays active until the end of the current billing period. There\u2019s no charge for leaving, and if you\u2019d rather talk it through with Widely Support, just say."],"facts":["A PAC moves the number to a new provider. A STAC is for leaving without keeping the number: the new provider uses it to end the old service.","Widely can\u2019t issue a STAC yet. Say that plainly. There is no STAC process, timeline or contact to describe, and no person who issues one, so Support offers the next step instead. get_pac with code_type STAC returns stac_not_available and never contacts the number supplier.","If the customer wants to keep the number, a PAC is what their new provider needs. It comes from Widely, it is free, and Support can get it straight away with get_pac.","To close a Widely number they no longer want, the customer uses the normal path in the Widely app: Home tab \u2192 Calls and messages \u2192 Phone numbers \u2192 the number \u2192 Cancel Renewal. The number stays active until the end of the current billing period, then closes. There is no fee for leaving.","Leaving Widely is free: no PAC fee, no port-out fee, no early-exit fee and no cancellation fee. Widely only ever passes on a fee its number supplier charges Widely, and the UK supplier charges nothing for a port-out.","A port-out does not touch the wallet. Wallet credit belongs to the customer: it stays in their Widely wallet and stays usable for anything else on Widely, and if they close their Widely account the remaining credit is refundable to them.","If the customer wants to talk it through, Widely Support is there in the same chat.","How a support person handles it: say plainly that Widely can\u2019t issue a STAC yet, then give the useful next step in the same reply: a free PAC from Widely if they want to keep the number, or Cancel Renewal on the number if they don\u2019t. Say there is no charge for leaving and that they can talk it through with Widely Support if they want."],"key":"uk-stac","topics":["stac","stac code","service termination authorisation code","service termination authorization code","75075","don't want to keep my number","do not want to keep my number","cancel my number"]},{"examples":["Customer: I signed up thinking Widely just forwards my calls. Did you move my number? [account: port completed 28 Sep from Talkmobile, started 25 Sep with a PAC entered in the app] Support: I\u2019m sorry for the confusion. Signing up doesn\u2019t move a number, but a number transfer was started in the app on 25 Sep using a PAC from Talkmobile, and it completed on 28 Sep. Since then your number has been with Widely, so calls and texts to it arrive in the Widely app and your Talkmobile service for it has ended. If you\u2019d rather have it back with Talkmobile, I can get you a PAC now. It\u2019s free and there\u2019s no charge for leaving. If what you wanted was forwarding, that keeps the number with your provider: calls ring in Widely and texts stay on your SIM.","Customer: I forwarded my O2 number to Widely. Why aren\u2019t my texts coming into the app? [account: verified number under Receive SIM calls, no port] Support: Call forwarding only carries calls, so texts to your O2 number still arrive on your O2 SIM. Keep that SIM in your phone and switched on to get them (receiving texts abroad is normally free). If you want texts to arrive in Widely too, you\u2019d port the number to Widely. That moves it from O2 and ends your O2 service for it. You\u2019d start it under Phone numbers with a PAC from O2. Would you like the steps?"],"facts":["Receive SIM calls (call forwarding) keeps the number with the customer\u2019s current provider and SIM. Calls they forward ring in Widely. Call forwarding carries calls only, so texts to that number keep arriving on the SIM. Widely app permissions do not affect texts that arrive on the SIM.","Porting moves the number itself to Widely. The old provider\u2019s service for that number ends (a contract with them may have its own early-exit charges). After the port completes, calls and texts to the number arrive in the Widely app, and the old SIM stops receiving them.","Signing up for Widely never ports a number. A port only happens when the customer starts one in the app (Phone numbers \u2192 add \u2192 Port number, or Port on an already-verified line) and enters a PAC from their old provider. Widely then sends a \u201cYour number port is complete\u201d notice when it finishes.","To tell which one a customer has: a completed port request or an active Widely number on their account means the number was ported (or bought). A verified number under Receive SIM calls means forwarding.","A ported number can go back: the customer asks Widely for a PAC and gives it to the old or a new provider, free.","How a support person handles it: look at the account before answering. Say which one the customer actually has, using their dates, in plain words. If they ported and want it back, offer the PAC in the same reply."],"key":"forwarding-vs-porting","topics":["forwarding or porting","forward or port","porting or forwarding","difference between forwarding and porting","just forwarding","just call forwarding","only forwarding","call forwarding only","thought it was forwarding","did you move my number","moved my number","my number was moved","ported my number","will my contract end","keep my sim","will i still get texts","texts not arriving","texts coming","texts into the app","texts in the app","texts to the app","not getting texts","not receiving texts","texts on my sim","\u05d4\u05e4\u05e0\u05d9\u05d4 \u05d0\u05d5 \u05e0\u05d9\u05d5\u05d3"]},{"facts":["On a dual-SIM phone, choose the Widely eSIM as the mobile-data line and turn off automatic data switching or cellular data switching when that option exists, so the phone does not fall back to the other SIM for data.","Data Roaming must remain enabled on the Widely eSIM for travel data. Data Roaming and automatic data switching are different settings: roaming stays on for Widely while automatic data switching stays off.","Android labels vary by manufacturer: Settings \u2192 SIMs or SIM manager \u2192 Mobile data \u2192 Widely. On iPhone: Settings \u2192 Cellular \u2192 Cellular Data \u2192 Widely, then turn off Allow Cellular Data Switching."],"key":"mobile-data-line","topics":["data switching","mobile data line","default data","widely data","data roaming","dual sim"]},{"facts":["Commercial / partner intent stays on the same Widely Desk bot as Support. Qualify first: who (company they represent + role there), what (an own branded app, connecting a service they already sell, or selling SIM plans on Widely), country, and contact. Do not offer the MCP server or a full branded-operator build.","An own branded app, with their SIP and SMS and the Swiftcom app, starts at https://swiftmobilesolutions.com/white-label.","Connecting a service they already sell starts at https://widely-mobile.com/en/integrate.","Selling SIM plans on Widely starts at https://widely-mobile.com/en/partners.","Who opener EN (exact): Which company should I note, and what\u2019s your role there?","Who opener HE (exact): \u05d1\u05d0\u05d9\u05d6\u05d5 \u05d7\u05d1\u05e8\u05d4 \u05d0\u05ea\u05dd, \u05d5\u05de\u05d4 \u05d4\u05ea\u05e4\u05e7\u05d9\u05d3 \u05e9\u05dc\u05da \u05e9\u05dd?","Those who questions mean the company they represent and their role there. Sound human, not a job application or a form. Do not ask which company to register them as.","Ask the next missing qualify question. Do not set needs_human while a qualify question remains askable.","After qualify is complete or genuinely stuck, confirm to the customer, then wake Desk via needs_human with lane=commercial and a structured summary. Do not invent pricing, MSA, SLA, or instant onboard.","Never dump a corporate homepage, FAQ, App Store, Google Play, or in-app Shop for collaborate / \u05e9\u05d9\u05ea\u05d5\u05e3 \u05e4\u05e2\u05d5\u05dc\u05d4 / wholesale / operator / a call-meeting-schedule ask. In-app install/activate (SUPPORTWA, eSIM, data-line, other-phone) is Support, not a partner funnel.","A call / meeting / schedule ask on a commercial thread is owned by Desk. Acknowledge it and say they will get an answer about scheduling here in this chat; never say a person or someone from the team will follow up. Do not say you cannot schedule via this channel and dump the corporate homepage, or invent a booking / Calendly / store flow. If qualify is already complete, wake needs_human with lane=commercial.","If the ask is ambiguous collaboration, ask once whether it is for their company or inviting friends. If a live Support issue is also present (frozen wallet, eSIM install, port, billing block), finish that with tools first.","After the qualify-complete ack, stay quiet on commercial until Desk replies, unless the user pivots to a Support issue or asks to schedule a call or meeting."],"key":"commercial-qualify","topics":["white-label","whitelabel","wholesale","reseller","mvno","mvne","become an operator","operator partner","carrier partner","collaborate","collaboration","collab","partnership","collaborate as an operator","b2b partner","schedule a call","schedule a meeting","book a call","book a meeting","set up a call","set up a meeting","can we schedule","\u05de\u05d5\u05ea\u05d2 \u05dc\u05d1\u05df","\u05e1\u05d9\u05d8\u05d5\u05e0\u05d0\u05d9","\u05e8\u05d9\u05e1\u05d9\u05d9\u05dc\u05e8","\u05e9\u05d9\u05ea\u05d5\u05e3 \u05e4\u05e2\u05d5\u05dc\u05d4","\u05de\u05e4\u05e2\u05d9\u05dc \u05e7\u05d8\u05df","\u05dc\u05e7\u05d1\u05d5\u05e2 \u05e9\u05d9\u05d7\u05d4","\u05dc\u05e7\u05d1\u05d5\u05e2 \u05e4\u05d2\u05d9\u05e9\u05d4","\u05dc\u05ea\u05d0\u05dd \u05e9\u05d9\u05d7\u05d4","\u05dc\u05ea\u05d0\u05dd \u05e4\u05d2\u05d9\u05e9\u05d4","\u05e9\u05d9\u05d7\u05ea \u05d4\u05d9\u05db\u05e8\u05d5\u05ea"]},{"facts":["Links to Widely app screens use one format: https://webapp.widely-mobile.com/<path>. Take the Absolute URL and the Nav steps from the in-app destinations table (the canonical destinations list). Never build or guess a link, and never use widely-mobile.com/app/ links.","Give a link only when the customer asks where to find something or how to do something, and keep it to one or two links per reply.","How to word it: \"Open this link to go straight to the screen in the Widely app: <link>. You can also get there from <Nav steps>.\"","In the Widely app's Support chat, the link opens the right screen inside the app on iPhone, Android and the web.","In WhatsApp, SMS, email or another AI assistant, the link opens the Widely app but may land on the Home tab instead of the exact screen. So outside the app, always give the menu steps next to the link: \"If it opens on the Home tab, go to <Nav steps>.\"","If the Widely app is not installed, the link opens the Widely web app. If the customer is not signed in there, they sign in first and may then need to follow the menu steps.","Install an eSIM (each eSIM is personal, so there is no shared link): Home tab \u2192 Mobile data \u2192 open the eSIM \u2192 Install.","Bring your number to Widely (port in): https://webapp.widely-mobile.com/did?scope=mine, then tap Bring your number (Home tab \u2192 Calls and messages \u2192 Phone numbers \u2192 Bring your number).","Get a PAC to move a Widely UK number to another network: https://webapp.widely-mobile.com/did?scope=mine, open the number, then the PAC section (Home tab \u2192 Calls and messages \u2192 Phone numbers \u2192 open the number \u2192 PAC)."],"key":"app-deep-links","topics":["deep-links","app-links","app","whatsapp","in-app","navigation","how-to","link"]},{"facts":["To cancel Widely Pro auto-renew in the app (same on web, iOS and Android):","1. Home \u2192 Account \u2192 Your plan (Membership screen): https://webapp.widely-mobile.com/settings/membership","2. On the Free card, tap Downgrade to this plan.","3. Tap Cancel Membership.","Pro stays active until the end of the paid period, then the account moves to Free. Nothing more is charged for Pro after that.","The Membership screen may still show Renews: <date> after you cancel; that does not mean another charge is coming. Support can confirm the cancellation.","Note: on Free, forwarded calls play the short Widely message. Only Pro can switch that message off."],"key":"cancel-pro-auto-renew","topics":["cancel pro","cancel auto renew","cancel renewal","cancel membership","stop auto renew","downgrade to free","cancel subscription","pro auto renew","cancel widely pro","membership cancel","\u05d1\u05d9\u05d8\u05d5\u05dc \u05d7\u05d9\u05d3\u05d5\u05e9 \u05d0\u05d5\u05d8\u05d5\u05de\u05d8\u05d9","\u05d1\u05d9\u05d8\u05d5\u05dc \u05e4\u05e8\u05d5","\u05dc\u05d1\u05d8\u05dc \u05d0\u05ea \u05d4\u05e4\u05e8\u05d5"]},{"facts":["Widely can move a live call between your devices with \"Pull\". Works on Android (including Kosher), iOS and the web app.","From the browser to the phone app:","1. Keep the call going in the browser.","2. Open the Widely app on the phone.","3. Open the chat thread with the person you are talking to.","4. On the live call's entry in that thread, tap \"Pull\". The call moves to the phone and ends in the browser.","From the app to the browser: open the same chat thread in the browser and click the phone icon on the live call's entry (\"Pull call to this device\"). Works while the call is ringing, calling or answered.","If the button doesn't appear: incoming calls ring on all your signed-in devices, so you can simply answer on the phone."],"key":"pull-live-call-between-devices","topics":["calls","pull","web","app"]},{"facts":["\u05d1-Widely \u05d0\u05e4\u05e9\u05e8 \u05dc\u05d4\u05e2\u05d1\u05d9\u05e8 \u05e9\u05d9\u05d7\u05d4 \u05e4\u05e2\u05d9\u05dc\u05d4 \u05d1\u05d9\u05df \u05d4\u05de\u05db\u05e9\u05d9\u05e8\u05d9\u05dd \u05e9\u05dc\u05da \u05e2\u05dd \u05db\u05e4\u05ea\u05d5\u05e8 Pull. \u05e2\u05d5\u05d1\u05d3 \u05d1\u05d0\u05e0\u05d3\u05e8\u05d5\u05d0\u05d9\u05d3 (\u05db\u05d5\u05dc\u05dc \u05db\u05e9\u05e8), iOS \u05d5\u05d1\u05d0\u05e4\u05dc\u05d9\u05e7\u05e6\u05d9\u05d9\u05ea \u05d4\u05d3\u05e4\u05d3\u05e4\u05df.","\u05de\u05d4\u05d3\u05e4\u05d3\u05e4\u05df \u05dc\u05d0\u05e4\u05dc\u05d9\u05e7\u05e6\u05d9\u05d4 \u05d1\u05d8\u05dc\u05e4\u05d5\u05df:","1. \u05d4\u05e9\u05d0\u05e8 \u05d0\u05ea \u05d4\u05e9\u05d9\u05d7\u05d4 \u05e4\u05ea\u05d5\u05d7\u05d4 \u05d1\u05d3\u05e4\u05d3\u05e4\u05df.","2. \u05e4\u05ea\u05d7 \u05d0\u05ea \u05d0\u05e4\u05dc\u05d9\u05e7\u05e6\u05d9\u05d9\u05ea Widely \u05d1\u05d8\u05dc\u05e4\u05d5\u05df.","3. \u05d4\u05d9\u05db\u05e0\u05e1 \u05dc\u05e6'\u05d0\u05d8 \u05e2\u05dd \u05d4\u05d0\u05d3\u05dd \u05e9\u05d0\u05ea\u05d4 \u05de\u05d3\u05d1\u05e8 \u05d0\u05d9\u05ea\u05d5.","4. \u05d1\u05e8\u05e9\u05d5\u05de\u05ea \u05d4\u05e9\u05d9\u05d7\u05d4 \u05d4\u05e4\u05e2\u05d9\u05dc\u05d4 \u05d1\u05e6'\u05d0\u05d8, \u05dc\u05d7\u05e5 \u05e2\u05dc \u05db\u05e4\u05ea\u05d5\u05e8 Pull. \u05d4\u05e9\u05d9\u05d7\u05d4 \u05e2\u05d5\u05d1\u05e8\u05ea \u05dc\u05d8\u05dc\u05e4\u05d5\u05df \u05d5\u05de\u05ea\u05e0\u05ea\u05e7\u05ea \u05d1\u05d3\u05e4\u05d3\u05e4\u05df.","\u05de\u05d4\u05d0\u05e4\u05dc\u05d9\u05e7\u05e6\u05d9\u05d4 \u05dc\u05d3\u05e4\u05d3\u05e4\u05df: \u05e4\u05ea\u05d7 \u05d0\u05ea \u05d0\u05d5\u05ea\u05d5 \u05e6'\u05d0\u05d8 \u05d1\u05d3\u05e4\u05d3\u05e4\u05df \u05d5\u05dc\u05d7\u05e5 \u05e2\u05dc \u05d0\u05d9\u05d9\u05e7\u05d5\u05df \u05d4\u05d8\u05dc\u05e4\u05d5\u05df \u05d1\u05e8\u05e9\u05d5\u05de\u05ea \u05d4\u05e9\u05d9\u05d7\u05d4 (\"Pull call to this device\"). \u05e2\u05d5\u05d1\u05d3 \u05db\u05e9\u05d4\u05e9\u05d9\u05d7\u05d4 \u05de\u05e6\u05dc\u05e6\u05dc\u05ea, \u05d1\u05d7\u05d9\u05d5\u05d2 \u05d0\u05d5 \u05d0\u05d7\u05e8\u05d9 \u05de\u05e2\u05e0\u05d4.","\u05d0\u05dd \u05d4\u05db\u05e4\u05ea\u05d5\u05e8 \u05dc\u05d0 \u05de\u05d5\u05e4\u05d9\u05e2: \u05e9\u05d9\u05d7\u05d4 \u05e0\u05db\u05e0\u05e1\u05ea \u05de\u05e6\u05dc\u05e6\u05dc\u05ea \u05d1\u05db\u05dc \u05d4\u05de\u05db\u05e9\u05d9\u05e8\u05d9\u05dd \u05d4\u05de\u05d7\u05d5\u05d1\u05e8\u05d9\u05dd, \u05d0\u05d6 \u05d0\u05e4\u05e9\u05e8 \u05e4\u05e9\u05d5\u05d8 \u05dc\u05e2\u05e0\u05d5\u05ea \u05d1\u05d8\u05dc\u05e4\u05d5\u05df."],"key":"pull-live-call-between-devices:he","topics":["calls","pull","web","app"]}],"use_cases_hub":"https://widely-mobile.com/en/use","use_cases_sitemap":"https://widely-mobile.com/use-sitemap.xml","what_we_are":["Widely is the commercial communications service. It is powered by Swiftcom, the communications technology platform from Swift Mobile Solutions Ltd (https://swiftmobilesolutions.com/). A branded VoIP app for an operator who keeps their own SIP and SMS trunks is sold at https://swiftmobilesolutions.com/white-label. That offer is not sold on this site, and it does not include the Widely MCP server.","Connectivity providers who want to connect a service they already sell start at https://widely-mobile.com/en/integrate. Selling SIM plans to Widely users starts at https://widely-mobile.com/en/partners. An interconnect relationship does not by itself publish a marketplace offer.","Widely is a consumer communications app: your SIM number and/or a Widely number, on iOS, Android, web, and desktop.","Widely is also a communications platform: one account for SIM calls, eSIM data, local numbers, and (on Business) an office phone system. The door someone arrived through stays first.","The public website is https://widely-mobile.com (apps: Widely Mobile). That is the canonical domain \u2014 not widely.io.","Receive SIM calls: people call your SIM; it rings in Widely. Free Widely setup where a public forwarding number exists (currently Israel, the UK, and the US), on every tier, unrelated to eSIM.","Free, Pro, and Business are platform capability plans. New accounts start Free. Membership belongs to each user, so one account may mix Free, Pro, and Business people. Add as many users as needed. The account owner must be Business for shared PBX objects such as phone menus, queues, and shared numbers to operate; each queue agent and shared-number user must also be Business.","The Pro trial is an explicit 14-day opt-in. Starting it requires a saved payment method. It becomes a paid, auto-renewing Pro membership after 14 days unless the customer cancels before renewal.","Mobile data is pay as you go from the wallet in 0.1 GB steps \u2014 there is no prepaid GB pack, and unused wallet credit does not expire. Volume pricing is a marginal ladder inside each rolling 30-day usage period: the price per GB drops as you use more within the same billing period. The period starts in the highest-priced band and later usage in that same period reaches cheaper bands. When the period rolls, the ladder starts again at the expensive band. Usage across countries shares one period total; each country keeps its own live rate. A quoted 5 GB or 10 GB total is for that volume used inside one period, not spread across months. Never derive a per-GB rate by dividing a usage total. There is no usage-triggered Pro charge.","Numbers, calls, messages, data, and extra channel capacity stay pay as you go on every plan. A platform tier does not include a DID, minutes, messages, data, or wallet credit.","Mobile data is a pay-as-you-go eSIM from the wallet \u2014 not country bundles or a prepaid pack shop.","Local numbers so family abroad can dial local; you answer in-app.","Person-to-person SMS to ordinary carrier numbers that do not have the app, plus in-app chat between Widely users \u2014 not bulk, marketing campaigns, or automated business notifications.","Widely can send person-to-person SMS through the SMS gateway to ordinary carrier numbers that do not have the app. Those SMS are charged from the wallet (pay as you go). Calls also work to external PSTN numbers that do not have the app.","In-app chat / Widely messaging between two Widely users is a separate path: that is the one that requires both people on Widely.","On Business, Widely can be the office phone system: phone menus (IVR), call queues, a shared office number, and outbound caller ID from the app on staff mobiles."],"what_we_are_not":["Not an Airalo clone or a prepaid country-pack shop.","Not a bulk SMS platform.","Not the underlying mobile network, and not a single carrier that replaces every provider.","Not a directory of carrier names. Public marketplace discovery lists approved offers only."]},"links":{"brand_json":"https://widely-mobile.com/widely-knowledge","brand_markdown":"https://widely-mobile.com/widely-knowledge.md","brand_openapi":"https://widely-mobile.com/widely-knowledge.openapi.json","canonical_llms":"https://api.swiftcom.cc/api/public/llms.txt","compare_hub":"https://widely-mobile.com/en/compare","compare_sitemap":"https://widely-mobile.com/compare-sitemap.xml","developers":"https://widely-mobile.com/developers","html":"https://api.swiftcom.cc/api/public/widely-knowledge.html","json":"https://api.swiftcom.cc/api/public/widely-knowledge","live_data_rates_by_country":"https://widely-mobile.com/en/pricing/countries","live_data_usage_page":"https://widely-mobile.com/en/pricing/{country_slug}/{gb}gb","llms":"https://widely-mobile.com/llms.txt","markdown":"https://api.swiftcom.cc/api/public/widely-knowledge.md","marketing":"https://widely-mobile.com/en/","openapi":"https://api.swiftcom.cc/api/public/widely-knowledge.openapi.json","pricing_sitemap":"https://widely-mobile.com/pricing-sitemap.xml","use_cases_hub":"https://widely-mobile.com/en/use","use_cases_sitemap":"https://widely-mobile.com/use-sitemap.xml","webapp":"https://webapp.widely-mobile.com"},"product":"Widely Mobile","scope":{"note":"Entities are Widely consumer UIConfig targets plus connectivity catalog models. Other Swiftcom products on this Flask process are omitted.","ui_config_ids":["b43fa541-5525-42fc-909f-2c2df3d4bc09","e1cc3368-f8f5-443c-8fda-d9731b4c6d09","d61debfc-7b36-4afe-8f23-21ac3478383c","ae760e21-bbd1-4679-928d-7fbadd892acb"]},"sip_pbx":{"crud_entity":"SipTrunk","crud_path":"/api/siptrunk/","destination_key":"pbx","sip_proxy_host":"sip.swiftcom.cc","sip_proxy_port":5060,"steps":["Create a SipTrunk via POST /api/siptrunk/ (name, ip_address of your PBX, port, transport_protocol, channel_count \u2265 2).","Or create it in the app: Connectivity \u2192 SIP trunks.","Point the PBX at sip.swiftcom.cc port 5060 (UDP unless the trunk says otherwise).","Use sip_username / sip_password from the create response when registration_mode needs credentials. ip_only trunks authenticate on source IP.","Extra concurrent channels are an account SIP channel pack: GET /api/membership/sip-channel-pool/quote then POST with confirm=true and quoted_charge.","Do not invent per-minute trunk pricing \u2014 the pipe is channel-based; calls remain PAYG on the wallet."],"title":"SIP trunk / PBX integration"},"use_cases":[{"destinations":[{"key":"data","label":"eSIMs","nav_steps":"Home tab \u2192 eSIMs","path":"/esim/oneglobal","subtitle":"Data eSIM, or a local eSIM with a number","url":"https://webapp.widely-mobile.com/esim/oneglobal"},{"key":"data-rates","label":"Data rates","nav_steps":"Home tab \u2192 eSIMs \u2192 Data rates (top right)","path":"/rate-checker?focus=data","subtitle":"Estimate the cost of mobile data","url":"https://webapp.widely-mobile.com/rate-checker?focus=data"},{"key":"travel-ready","label":"Ready to travel","nav_steps":"Home tab \u2192 Ready to travel","path":"/travel-ready","subtitle":"Check your eSIM, SIM calls, and credit before you fly","url":"https://webapp.widely-mobile.com/travel-ready"}],"go_product":"esim","go_url":"https://widely-mobile.com/en/go/esim","homepage":true,"job":"I need travel data without buying a country pack that expires.","min_tier":"free","min_tier_label":"Free","path":"/en/use/travel-esim","search_phrases":["travel eSIM","pay as you go data","international roaming","prepaid country pack alternative"],"slug":"travel-esim","story":["One persistent Widely data eSIM. Pay from the wallet for the data you actually use, at home or abroad.","Rates are live and billed in 0.1 GB steps on a marginal ladder inside each rolling 30-day usage period. Each period consumes the highest-priced band first, then advances toward lower-priced bands. When the period rolls, the ladder starts again at the expensive band.","Usage across countries shares the same 30-day ladder total, while each destination keeps its own live rate. Unused wallet credit does not expire. A quoted GB total is for that volume used inside one period, not a country pack.","Download, install, and test the eSIM over Wi-Fi before travelling. On a dual-SIM phone, select Widely for mobile data, disable automatic data switching when available, and keep roaming on for the Widely line.","Leave the home SIM on, forward its calls to Widely, and use Widely for data. Incoming SMS stays on that physical SIM. Receiving SMS while roaming usually works and does not accrue roaming charges. Call forwarding does not forward texts.","Open the country page for a live 1 GB or 5 GB total. Pack prices on other eSIM sites are not Widely prices.","Paid data works on the Free plan, and using data never triggers a Pro charge. Paid plans add features."],"title":"Travel data eSIM","url":"https://widely-mobile.com/en/use/travel-esim"},{"destinations":[{"key":"receive-sim","label":"Receive SIM calls","nav_steps":"Home tab \u2192 Receive SIM calls","path":"/call-forwarding","subtitle":"Set up a number here so calls to your SIM phone ring in Widely.","url":"https://webapp.widely-mobile.com/call-forwarding"}],"go_product":"sim-calls","go_url":"https://widely-mobile.com/en/go/sim-calls","homepage":true,"job":"People call my mobile SIM number and I want it to ring in an app on every device.","min_tier":"free","min_tier_label":"Free","path":"/en/use/sim-calls","search_phrases":["receive SIM calls","forward carrier calls to app","keep my mobile number","answer SIM calls on desktop"],"slug":"sim-calls","story":["People call an existing mobile or landline number. The call rings in Widely on iOS, Android, web, or desktop. This does not require an eSIM.","Where Widely has a shared public forwarding number (currently Israel, the UK, and the US) there is no Widely setup or number fee, on Free, Pro, and Business. Your carrier usually treats this as a normal call to a regular local number on your existing minutes. Callers may hear a short Widely ringing message on that shared number; Pro can turn it off, or you can use your own Widely number instead.","Set it up once at home: verify the line, tap Turn it on, place the prepared carrier code, then Check again. Forwarding is turned on at the carrier, so setup is best effort \u2014 codes and menus differ, and Widely cannot guarantee every operator will enable it.","To cancel, use Receive SIM calls in the app and phone Call Forwarding settings. From the SIM line the typical GSM cancel is ##21#. Receive SIM calls is voice only. Call forwarding does not forward SMS \u2014 texts stay on the physical SIM. Incoming SMS while roaming usually arrives on that home SIM and receiving it does not accrue roaming charges.","If there is no public forwarding number for the SIM country you may need your own local Widely number, which is paid. Answering these calls in Widely is free; only the number\u2019s monthly fee applies. Calls you make stay pay as you go."],"title":"Receive SIM calls","url":"https://widely-mobile.com/en/use/sim-calls"},{"destinations":[{"key":"phone-numbers","label":"Phone numbers","nav_steps":"Home tab \u2192 Calls and messages \u2192 Phone numbers","path":"/did?scope=mine","subtitle":"Numbers assigned to you","url":"https://webapp.widely-mobile.com/did?scope=mine"}],"go_product":"number","go_url":"https://widely-mobile.com/en/go/number","homepage":true,"job":"I need a local phone number so family abroad can dial locally while I answer in an app.","min_tier":"free","min_tier_label":"Free","path":"/en/use/local-number","search_phrases":["local number abroad","virtual DID","family dials local","second phone number in app"],"slug":"local-number","story":["Get a Widely local number so loved ones dial a local number. You answer in the app, at home or abroad.","Choose the number as Caller ID before an outbound call when you want the recipient to see it.","Numbers, calls, and messages stay pay as you go. Optional global data eSIM lives in the same wallet."],"title":"Local number","url":"https://widely-mobile.com/en/use/local-number"},{"destinations":[{"key":"phone-menus","label":"Phone menus","nav_steps":"Home tab \u2192 Account \u2192 Calls \u2192 Incoming \u2192 Phone menus","path":"/settings/phone-menus","subtitle":"What the caller hears and where they go","url":"https://webapp.widely-mobile.com/settings/phone-menus"},{"key":"call-queues","label":"Call queues","nav_steps":"Home tab \u2192 Account \u2192 Calls \u2192 Incoming \u2192 Call queues","path":"/settings/call-queues","subtitle":"Who rings, overflow, and music","url":"https://webapp.widely-mobile.com/settings/call-queues"},{"key":"callerid","label":"Caller ID","nav_steps":"search \"Caller ID\" on Home","path":"/callerid","subtitle":"The number and name others see","url":"https://webapp.widely-mobile.com/callerid"},{"key":"users","label":"Users","nav_steps":"Home tab \u2192 Account \u2192 Users","path":"/settings/users","subtitle":"Who can use this account","url":"https://webapp.widely-mobile.com/settings/users"},{"key":"account-phone-numbers","label":"Phone numbers","nav_steps":"Home tab \u2192 Account \u2192 Calls \u2192 Phone numbers","path":"/did?scope=account","subtitle":"All numbers, assignments, and Caller ID access","url":"https://webapp.widely-mobile.com/did?scope=account"},{"key":"membership","label":"Your plan","nav_steps":"Home tab \u2192 Account \u2192 Your plan","path":"/settings/membership","subtitle":"Free, Pro, or Business for this person","url":"https://webapp.widely-mobile.com/settings/membership"}],"go_product":"office","go_url":"https://widely-mobile.com/en/go/office","homepage":true,"job":"I need a cloud PBX for an office of any size: an IVR or AI agent to answer, then a queue, and staff calling from mobiles with the office number as caller ID.","min_tier":"business","min_tier_label":"Business","path":"/en/use/office-phone","search_phrases":["PBX","cloud PBX","IVR","phone menu","call queue","AI receptionist","AI agent answers calls","office caller ID","mobile extension","shared office number","five person office phone","RingCentral alternative"],"slug":"office-phone","story":["Widely can be the office phone system. Staff install the app on their mobiles; desk phones are optional. A shared office number rings the team, and outbound calls can present that office number as caller ID instead of a personal mobile.","Membership is per person, so one account can mix Free, Pro, and Business users without a user cap. The account owner needs Business to keep phone menus, call queues, and shared numbers active. Queue agents and people using shared numbers also need their own Business plan.","A phone menu greets callers (\u201cpress 1 for sales\u201d) and can send them to a queue. On Pro and Business the assistant can answer calls. Use the menu or the assistant as the greeting, then route into a queue \u2014 two tools you combine, not a single button labelled \u201cAI then queue\u201d."],"title":"Office phone system","url":"https://widely-mobile.com/en/use/office-phone"}]}